Customer Experience Team Leader

Taguig CX Innovations is hiring a Customer Experience Team Leader based in Taguig City, Metro Manila.

Coach service teams, manage performance, handle escalations, and improve customer outcomes.

Key responsibilities

• Deliver accurate, timely work aligned with team goals and service standards.
• Coordinate with colleagues and stakeholders, document progress, and resolve issues proactively.
• Use appropriate tools and data to improve quality, efficiency, and customer outcomes.
• Follow company policies, security requirements, and Philippine workplace regulations.

Qualifications

• Relevant education, training, or practical experience for the position.
• Working knowledge of Leadership, Customer Service, English Communication.
• Clear communication, dependable follow-through, and the ability to work with a team.
• Applicants from diverse backgrounds and qualified career shifters are welcome.

What we offer

• Competitive salary, statutory benefits, structured onboarding, and skills development.
• A respectful workplace with clear performance expectations and growth opportunities.