Customer Experience Team Leader
Taguig Cx Innovations
Taguig City, Metro Manila
BPO and Customer Service
Taguig CX Innovations is hiring a Customer Experience Team Leader based in Taguig City, Metro Manila.Coach service teams, manage performance, handle escalations, and improve customer outcomes.Key responsibilitiesDeliv…
Job
Customer Experience Team Leader
Taguig City, Metro Manila
BPO and Customer Service
Business Process Outsourcing
Job overview
Taguig CX Innovations is hiring a Customer Experience Team Leader based in Taguig City, Metro Manila.Coach service teams, manage performance, handle escalations, and improve customer outcomes.Key responsibilitiesDeliv…
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Complete job description
Taguig CX Innovations is hiring a Customer Experience Team Leader based in Taguig City, Metro Manila.Coach service teams, manage performance, handle escalations, and improve customer outcomes.Key responsibilitiesDeliver accurate, timely work aligned with team goals and service standards.Coordinate with colleagues and stakeholders, document progress, and resolve issues proactively.Use appropriate tools and data to improve quality, efficiency, and customer outcomes.Follow company policies, security requirements, and Philippine workplace regulations.QualificationsRelevant education, training, or practical experience for the position.Working knowledge of Leadership, Customer Service, English Communication.Clear communication, dependable follow-through, and the ability to work with a team.Applicants from diverse backgrounds and qualified career shifters are welcome.What we offerCompetitive salary, statutory benefits, structured onboarding, and skills development.A respectful workplace with clear performance expectations and growth opportunities.
Required skills
Leadership
Customer Service
English Communication